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Warranty of Raritan DSX2-16 Switch?
Thank you for your inquiry,

The Raritan DSX2-16 comes with a standard 2 Year manufacturer Warranty with \'Advanced Replacement\'. See below for a brief explanation and the full warranty terms:

Standard Warranty with Advanced Replacement
  • No cost two-year warranty covering parts and labor and advanced replacement
  • Standard warranty coverage begins on the date of purchase
  • E-mail Raritan technical support department for questions on your purchased Raritan equipment
Full details for Raritan Standard 2 Year Warranty: Raritan Standard Warranty Terms (PDF)

We also offer extended warranties up to 3 years (Contact US for quote). Here is a comparison table for the available warranties:

WarrantyTermCoverage
Standard2 years100% parts and workmanship
Guardian Support Services Gold1 year100% parts and workmanship plus 24-hour product replacement and 24-hour technical support
Guardian Support Services Platinum2 years100% parts and workmanship plus 24-hour product replacement and 24-hour technical support
Guardian Support Services Diamond3 years100% parts and workmanship plus 24-hour product replacement and 24-hour technical support


For a quote or more information regarding the above extended warranties, please feel free to Contact Us directly.
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Does this device control servers via the USB adapters as well as serial connections on switches? OR is it serial only for both?
Thank you for your inquiry. Unfortunately, the USB ports on this device are for local console input only. All device control is done via the serial connection.

If you are looking for a device that can operate as a console server and a KVM switch, you may be interested in taking a look at the Dominion KSX II series. You can use various CIMs (Computer Interface Modules) that have USB and video connections for servers, as well as connect serial devices to additional dedicated serial ports. For example the DKSX2-188 (https://www.kvm-switches-online.com/dksx2-188.html) has 8 traditional CAT5 KVM ports and 8 serial interface ports.

For help in selecting the optimal device for your environment, please feel free to reach out to one of our KVM experts to discuss you project in greater detail at 1-877-586-6654 or via our online chat feature.
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