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	document.write('		<div id="kwm_qaouter">			<div id="qawrapper" class="qa-wrapper" >		<link href="https://www.kingwebtools.com/kvm_switches/kwm_qa_system/review-style.css" type="text/css" rel="stylesheet" />		<scr' + 'ipt type="text/javascript" src="https://www.kingwebtools.com/kvm_switches/kwm_qa_system/review-script.js"><\/scr' + 'ipt><table border="0" cellspacing="0" cellpadding="0" id="writeqas">		<tr>			<td>				<div style="font-size: 10px;" id="submit_qa_form">					<form action="javascript:SubmitQa(\'kvm_switches\');" name="qa_form" id="qa_form">						<div id="kwm-qa-header">Have a question about this product? Ask here!</div>						<div id="kwm-qa-submit-form">							<div id="kwm-qa-input-question">								<input type="text" onfocus="QAExpandInit();" onblur="QAInputBlur(this);" name="kwm_question" id="kwm_question" value="Ask Your Question Here" />							</div>							<div class="kwm-qa-input-field">								<div class="kwm-qa-input-header">Your contact info is kept private.</div>								<input type="text" name="qa_your_name" id="qa_your_name" value="Name" onblur="QAInputBlur(this);" onfocus="QAInputFocus(this);" />								<input type="text" name="qa_your_email" id="qa_your_email" value="Email" onblur="QAInputBlur(this);" onfocus="QAInputFocus(this);" />								<div class="kwm-qa-clear"></div>							</div>							<div class="kwm-qa-clear"></div>							<div><input type="image" src="https://www.kingwebtools.com/kvm_switches/kwm_qa_system/images/submitrounded.gif" name="submit" style="margin-top: 10px;"></div>						</div>						<input type="hidden" id="qa_item_name" name="qa_item_name" value="">						<input type="hidden" id="qa_kwm_item_id" name="qa_kwm_item_id" value="dvn-16pro-s">						<input type="hidden" id="qa_kwm_item_code" name="qa_kwm_item_code" value="" />					</form>					</div>			</td>		</tr></table><div id="qas-thank-you" style="display: none;"></div>			<table border="0" cellspacing="0" cellpadding="0" id="readqas" style="margin-bottom: 10px;">				<tr>					<td valign="top" class="kwm-qa-qablock">						<div class="kwm-qa-question">							we recently purchase this 16ports but why is my usb mouse is not working?  Is there a firmware update or anything?						</div>						<div class="kwm-qa-answer">							Thank you for your inquiry.  There does not appear to be a Firmware upgrade available for this switch, and unfortunately, due to the varied nature of user environments, detailed product support is beyond the scope of this simple FAQ.<br /><br />Having said that, here are a few things to try. First check to make sure the USB mouse and keyboard are connected to the right-hand ports.  The 2 ports on the right side are dedicated for keyboard and mouse emulation and it may be necessary for the mouse and keyboard to be attached to the right-hand side to function properly. If the mouse is is attached to a USB port on the right, the mouse itself may have an issue.  Make sure the mouse itself is operating properly by connecting directly to a target machine.  <br /><br />If these ideas do not help, please contact a KVM Switches Online representative directly at 1-877-586-6654.  Having bought the switch on our site, they should be able to provide further assistance.  						</div>						<div class="kwm-qa-helpful">							0% of 0 people found this helpful. Was this helpful to you? 				<a href="javascript:UpdateHelpful(1995, true);" id="linkhelpful1995">Yes</a>(<span id="helpful1995">0</span>) | 				<a href="javascript:UpdateHelpful(1995, false);" id="linkunhelpful1995">No</a>(<span id="unhelpful1995">0</span>)									</div>					</td>				</tr></table></div></div>');document.getElementById('kwm-sr').style.display = 'none';