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What does the remote look like and can it be synced with a Logitech remote?
We have uploaded a picture of the remote and a copy of the manual for your convenience.

As far as syncing with a Logitech remote, some users are reporting success with remotes that have the learn function. Others are experiencing difficulty due to different IR channels. There are dip switches in the unit and remote that control which IR channel is in use. These may need to be adjusted to match the universal remote.

For more information see the official Gefen forums found here: http://forum.gefen.com/
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