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Do you offer repair or exchange services for this product?
Thank you for your inquiry. Unfortunately, we do not offer repair or replacement services. If the product is under warranty or has a gold or silver hardware maintenance plan, please contact Avocent directly. You can find Avocent customer support numbers here: http://www.emersonnetworkpower.com/en-US/Services/InfrastructureManagement/CustomerSupport/Pages/CustomerSupportContacts.aspx

If you would like to purchase a replacement unit or investigate other solutions, please give us a call at 1-877-586-6654.
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Will LV830-AM work with Cat 6 shielded?
Thank you for your inquiry. The manual for the LV830 states the following: \'Connect a standard CAT 5 UTP cable (up to 500 feet) into the remote I/O port on the rear of the transmitter. Comtran 2819, Belden 1583A or Belden 1585A cable is strongly recommended to achieve best video quality and maximum distance.\'

Further on, under Appendix G: CAT 5 Cable the manual adds, \'If the cable you intend to use is CAT 5 or an enhanced version of CAT 5 (5E or 6 for example), then the cable\'s characteristics should be generally acceptable. LongView extender\'s video tuning for distance depends upon the cable\'s loss characteristics and the twist rates. The twist rates vary from pair-to-pair in a cable in order to reduce crosstalk. Different cable vendors do not use the same twist rates nor do they put the twist rates in the same order on the four pair. \'Better\' cable does not necessarily result in better LongView extender performance because the LongView extender was not designed for that particular cable.

\'For short distances of up to 250 feet (depending upon the cable), you are likely to get acceptable performance with cable other than Comtran 2819 cable. For longer distances it is important to arrange the pairs according to twist rates so that Comtran 2819 is more closely duplicated. This means that the wire colors of the four pair may not match the colors as arranged in Comtran 2819.\'

For additional information, the manual can be found here: http://www.42u.com/pdf/Avocetn-lnvx30-manual.pdf.
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What do you offer that will allow two monitors to be extended along with USB, Keyboard and mouse?
Thank you for your inquiry. There several dual monitor KVM extenders out there. One such extender is the Adder X50-MS2.

Additional dual-monitor extenders can be found on the following page: https://www.kvm-switches-online.com/dual-head-kvm-switch.html. The main category is dual-monitor KVM (keyboard, video, mouse) switches for more than one computer, but a number of the devices listed on the page are simple dual-monitor extenders.
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Can I use my lv830-am with the LV3010P-001 or the dual option?
Thank you for your inquiry,

LV3010P transmitter and receiver units are not interchangeable with legacy LV LongView infrastructure.

The LV830-AM series was replaced by the Avocent LV3000 series; Alternatively, you may also be interested in the very similar Adder X2-DA-GOLD or Adder X-USBPRO-MS2 (note, USB).
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