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Does it support DSRIQ-USB? Also what is the difference between KVM over IP ports and local user port?
Thank you for your inquiry. According to the manual, the MergPoint Unity series does support the use of the DSRIQ-USB.

In terms of KVM-over-IP vs. local user ports, Over IP access uses a web-browser based interface (in this case) to allow secure management of the switch over a LAN or the internet from a remote computer. The number of KVM-over-IP ports, or digital pathways, will determine how many users can simultaneously access the switch remotely. It is important to note that simultaneous access to the switch does not necessarily mean they can access/view the same server simultaneously.

The local user port is simply a group of ports to connect a keyboard, mouse and monitor to access the switch locally, at the rack.
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Can I get more detail about the 2 remote users? Is it 2 remote per computer or 2 remote per connection to the avocent
Thank you for your inquiry. The two remote users would be separate connections to the KVM. Essentially, 2 remote users can access the KVM simultaneously. Typically, as with this switch, those users connect to separate computers.

There are some "non-blocked" KVM products out there that allow two or more users to connect to a single machine; but the simultaneous users are truly simultaneous, in that they simultaneously share a single log-on for the target computer. Here is an 8-user, 8-port "non-blocking" KVM Switch: https://www.kvm-switches-online.com/dkx2-808.html.

Unfortunately, it looks like this particular KVM switch has reached it\'s EOL date and will be discontinued. For additional 2 digital-user IP KVMs, see https://www.kvm-switches-online.com/ip-kvm-2-user.html.
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Does this come with a rack-mount kit for installation into a cabinet?
Thank you for your inquiry. Yes, this unit comes with the rackmount kit. According to the manufacturer, The MergePoint Unity series comes with the following:
- Rack mount bracket kit
- Rack Mounting Bracket Quick Installation Guide
- MergePoint Unity Switch Quick Installation Guide
- Safety and Regulatory Statements Guide
- MODEM and SETUP port cables/adaptors
- AC power cord(s)
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Where can I download a manual on this KVM unit? I'm struggling to switch between the servers, out of 6 I can only connect to 2. when i choose the server session, it shows a black screen with a message that says PC going to sleep mode.
Thank you for your inquiry. The manual for the MergePoint Unity series can be downloaded here: http://www.42u.com/pdf/Mergepoint-Unity-Manual.pdf.

A good source for troubleshooting help is the Avocent Support community found here: http://community.emerson.com/networkpower/support/avocent/, specifically the MergePoint Unity wiki found here: http://community.emerson.com/networkpower/support/avocent/kvmip/mpunity/w/wiki-mergepoint-unity.
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What IQ modules should I use for the MPU2032? I have a MPU2032 with the latest firmware, when I connect a IQ adapter, I don't see it in the target list, I do see it as a suspect device when I run a diagnostics. The models I'm using is 1-Avocent AVRIQ USB2 MPN: 620-770-501 2-Avocent MPN: 520-294-506
Thank you for your inquiry. The Merge Point Unity family will typically use MPUIQ modules. The current version is the MPUIQ-VMCHS (https://www.kvm-switches-online.com/mpuiq-vmchs.html), which replaces the the DSAVIQ-USB2, DSAVIQ-USB2L, DSRIQ-USB, DSRIQ-USB2, DSRIQ-USB2L, DSRIQ-VMC, and MPUIQ-VMC dongles.

The AVRIQ series is typically used with the AutoView line of analog KVM switch, which may be why it is not showing up on the target list.
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