function GetScript(url, callback, remove){ var head = document.getElementsByTagName('head')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = url; if(callback !== false){ var func = (function(h, s, c, r){ return function(){ if(c !== undefined){ c(); } if(r === undefined || r === true){ h.removeChild(s); } }; })(head, script, callback, remove); script.onreadystatechange = (function(f){ return function(){ if(this.readyState === 'loaded' || this.readyState === 'completed'){ f(); } }; })(func); script.onload = func; } head.appendChild(script); } function addEvent(evt, func, obj){ if(obj.attachEvent) obj.attachEvent('on' + evt, func); else if(obj.addEventListener) obj.addEventListener(evt, func, false); } function UpdateHelpful(id, help){ getHelp = 'no' if(help) getHelp = 'yes'; GetScript('https://www.kingwebtools.com/kvm_switches/kwm_qa_system/updatehelpful.php?id='+id+'&help='+getHelp, false, true); var he = document.getElementById('helpful' + id); var un = document.getElementById('unhelpful' + id); var lhe = document.getElementById('linkhelpful' + id); var lun = document.getElementById('linkunhelpful' + id); var newNum = 0; if(help){ he.style.color = 'green'; newNum = parseInt(he.innerHTML) + 1; he.innerHTML = newNum; } else{ un.style.color = 'red'; newNum = parseInt(un.innerHTML) + 1; un.innerHTML = newNum; } lhe.href = 'javascript:void(0)'; lun.href = 'javascript:void(0)'; } var expandInt = 0; var expandTotal = 0; function QAExpandInit(){ var o = document.getElementById('kwm_question'); QAInputFocus(o); expandTotal = o.offsetHeight; if(document.getElementById('kwm-qa-submit-form').offsetHeight < 140){ // start the drop-down animation expandInt = setInterval(QAExpand, 40); } } function QAExpand(){ var o = document.getElementById('kwm-qa-submit-form'); if(expandTotal >= 140){ var finalHeight = 140; if(isIE()) finalHeight += 20; o.style.height = finalHeight + 'px'; clearInterval(expandInt); return; } expandTotal += 10; o.style.height = expandTotal + 'px'; } function QAInputBlur(o){ if(o.value == ''){ o.value = o.defaultValue; o.style.color = '#909090'; } } function QAInputFocus(o){ if(o.defaultValue == o.value){ // clear out the font and set to black if empty o.style.color = '#000000'; o.value = ''; } } // Found function -- returns tallest height of the three possible height members function getElemHeight(D) { return Math.max( Math.max(D.scrollHeight), Math.max(D.offsetHeight), Math.max(D.clientHeight) ); } function isIE(){ return /msie/i.test(navigator.userAgent) && !/opera/i.test(navigator.userAgent); } var kwm_read_qas_text = 'Read Questions and Answers'; var kwm_write_qa_text = 'Ask a question'; var kwm_folder = 'kvm_switches'; document.write('
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what resolutions does this support
Thank you for your inquiry.

For the standard console, the max 16:9 aspect ratio resolution is 1920 x 1080 and the max 4:3 resolution is 1600 x 1200.

The IP console will support 4:3 resolutions of 1600 x 1200, 1280 x 1024, and 1024 x 768.
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Can you tell me how to reset users to factory default? We forgot the super password on a U-801
Thank you for your inquiry,

To reset User Security settings, please follow the Instructions to Reset User Security settings - CyberView Cat6 KVM Stand-alone.

To reset all the KVM settings to factory default except User Security settings, click "Scroll Lock + Scroll Lock + R".

Please let us know if there is anything else we can help you with!
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Where do I go to check for firmware updates on my UIP3202?
Thank you for your inquiry.

According to the manufacturer the firmware is based on the hardware. In order to update firmware they would need further information.

For firmware assistance or technical issues please contact Austin Hughes directly at support@austin-hughes.com.
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');document.getElementById('kwm-sr').style.display = 'none';